General sales conditions


Through its Internet site and its geographic site extensions .be,.fr and others (hereinafter the “Site”), ROCK CASTLE offers customers the opportunity to order customized jewelry and other similar products (hereinafter the “Service”).

The Site and the Service are managed by ROCK CASTLE, a company registered with the Banque Carrefour des Entreprises [Belgian companies registry] under number 0640.958.182 and whose registered office is at Avenue des Aubépines 4, 1640 Rhode-Saint-Genèse (Belgium).

This Service is subject to the [Site’s General Terms of Use] as well as to these General Conditions of Sale which you acknowledge to have read and approved. As in the Site’s General Terms of Use, ROCK CASTLE reserves the right to modify, at any time, all or part of these special conditions. Unless otherwise indicated, these modifications will come into effect immediately upon their publication on the Site.

This service is not accessible to minors.

1 – Prices

The prices applicable are those listed on the Site at the time the order is sent. These prices are also listed in the order summary.

Unless otherwise expressly mentioned, all prices shown on the Site are in Euros including VAT but excluding taxes, shipping and customs fees.

ROCK CASTLE may change the prices at any time. Price changes apply to any order that is sent after the change has taken effect.

In the event of an error in price or a price that is obviously too low, for whatever reason (technical or manual error, etc.), the order will be invalid.

The items remain the property of ROCK CASTLE until the price has been paid in full, regardless of its date of delivery. The transfer of risks relative to the merchandise takes place upon delivery of the consignment to the transporter.

Finally, you agree to receive invoices in electronic format.

2 – Orders

If you wish to purchase customized jewelry and other similar products, you are required to send an order. To do so, you must provide ROCK CASTLE with some specific information, in particular your identity and the email address to which the order confirmation can be sent.

The jewelry’s specifications will be predefined by ROCK CASTLE as far as possible (model, color, etc.) on each product’s web page. This allows you to become familiar with the basic characteristics of the jewelry you are ordering, prior to sending your final order. You agree that your acceptance is in consideration of these descriptions. Any dispute regarding the nature of the item must refer to the product description sheet.

The ordering procedure is as follows:

(i) Sending the order for the items with their basic specifications to ROCK CASTLE via the Site;

(ii) Reception of the quotation from ROCK CASTLE (which is only valid for a limited period);

(iii) Payment to ROCK CASTLE according to one of the payment methods listed on the Site: BANK TRANSFER;

(iv) Reception of the payment by ROCK CASTLE;

(v) Confirmation of the order and start of production by ROCK CASTLE; and

(vi) Shipment by ROCK CASTLE.

As this concerns the provision of goods manufactured according to your specifications, you acknowledge and agree that when you have accepted the ROCK CASTLE quotation, there can be no withdrawal, in accordance with Article 16(c) of European Directive 2011/83/EU of October 25, 2011 relative to consumer rights. 

No order will be executed before the amount due has been paid and the order has been confirmed by ROCK CASTLE by email or by any other appropriate means. In this respect, ROCK CASTLE reserves the right to cancel or refuse any order from a user with whom there is a dispute relating to the payment of a previous order, or who appears, in ROCK CASTLE’S opinion, to present any form of risk.

For non-standard products (large quantities, special format, etc.) please contact us by email, telephone, or mail.

 ROCK CASTLE could not be responsible for mimeaseurument due to the ring size guide.


3 – Delivery

As a general rule, ROCK CASTLE undertakes to implement all reasonable means to execute the order within 30 business days, barring any case of force majeure or any other reason beyond its control, such as, notably, breakdown of production equipment, fire, etc. However, the start of this period only begins upon reception of your payment.

This production deadline does not include the time required for shipping and delivery, which will be ensured by a third-party transporter and for which ROCK CASTLE waives all responsibility in case of unsatisfactory execution or non-execution.

Shipping costs and delivery times will depend on the country involved.

4 -Returns

ROCK CASTLE undertakes to implement every possible means to ensure the manufacture of a quality product.

Nevertheless, in the event that a product is found to be non-compliant with your order, you have three (3) days from the date of delivery of your order to return the product in question to us. No claims will be accepted beyond this period. Any return must, however, be approved by ROCK CASTLE according to the following procedure:

  1. E-mail notification to informing us of the problem. When this is done, you will receive a product return number to include with your shipment.
  2. You must then return the entire product to us in its original packaging, along with the product return number.
  3. When we have received your shipment, our services will verify whether or not the incriminated product is compliant with the order. In case of non-compliance, your product will be replaced in the shortest possible time and your shipping costs will be reimbursed according to the current postal rates.

Notwithstanding the previous, ROCK CASTLE nevertheless cannot be held responsible in case of any error in selection that is imputable to you, such as text and choice of colors. Moreover, in the event that the items delivered by ROCK CASTLE have any hidden defect, ROCK CASTLE reserves the right, at its discretion, to remove this defect or replace the faulty item by another.

5 -Garantee

Rock Castle jewelry is guaranteed for 12 months from receipt of order. This guarantee is valid under normal usage conditions only and covers defects imputable to production. Ordinary wear, aging, alteration caused by perfumes or cosmetics, breakage, loss and damage due to inadequate care and maintenance are not included under this guarantee.

The buyer must be able to produce the invoice in case of any claim made under this guarantee.

The cost of repairs carried out on jewelry for which this guarantee has expired or which are necessary due to improper use will incur to the client.


Welcome to ROCK CASTLE, the site where you can order customized jewelry and similar products.

By accessing and/or using this Web site (hereinafter the “Site”), you agree to comply and be bound by the general terms of use provided below, as well as, if required, the other conditions and regulations mentioned on the Site. Use of the Site, and a fortiori your prior and mandatory registration as a buyer, confirms where applicable your acknowledgement and agreement to these terms and conditions of use. These conditions may be subject to change and we invite you to check back regularly in order to verify their content and take note of any modifications that may have been made. Unless otherwise indicated, these changes will, in principle, come into effect upon their publication on the Site.

Failure to accept these conditions will exclude you from using the ROCK CASTLE site or any of its associated services.

Website editor: The Site and its associated services are managed by ROCK CASTLE, a company registered with the Banque Carrefour des Entreprises [Belgian companies registry] under number 0640.958.182 and whose registered office is at Avenue des Aubépines 4, 1640 Rhode-Saint-Genèse (Belgium).


Disclaimer – Content displayed on this Web site. The purpose of this Site is the sale of customized jewelry and similar products.

ROCK CASTLE strives to ensure that the content of this Site is accurate and regularly updated. Nevertheless, ROCK CASTLE does not guarantee the accurate, dependable, adequate, complete and updated nature of the content of this Site. ROCK CASTLE can therefore not be held liable for typing errors or for any other mistake or fault relating to the Site’s content. More particularly, there may be slight differences between the colors, designs and/or text as displayed on the Site and the same ones actually present in the product that has been ordered, produced and delivered.

In addition, and subject to any contrary and imperative legal provisions which, as the case may be, might be applicable if you are a consumer, ROCK CASTLE can in no event be held liable for any damage whatsoever, be it direct or indirect, which may occur as a result of accessing this Site and/or its use or its content, such as, notably but not limited to, loss of revenue, profits, or data, and this for any reason whatsoever and even if ROCK CASTLE has been notified of the possibility of such damage occurring.

In any event, ROCK CASTLE’S total liability to you or to any other person is limited to the higher of the following amounts: (a) the total amount of your purchases in the disputed order or (b) 50 Euros. ROCK CASTLE shall not be liable for damages that may result from any serious fault it has committed. Finally, you accept to defend and hold harmless ROCK CASTLE and its representatives, agents and employees, as may be, against any demand or claim, including for reasonable attorneys’ fees, which may be made by a third party, on grounds of or resulting from a violation on your part of these general terms of use or of any document included therein by reference, or of any violation by you of any laws or third-party rights.

General terms of use of the Site. You undertake to neither collect nor accept personal information about any other Site user or any associated service without having obtained their prior consent. Moreover, you are strictly forbidden to download or reuse extensive sections of this Site, or to systematically or regularly download or reuse less extensive parts of it. You are further forbidden to disseminate computer viruses or any other technology that may be harmful to the proper operation of this Site as well as to the interests of the other users.

Special conditions for ordering customized jewelry and similar products offered for sale on the Site. Only users who have registered properly with the Site [registration form] may order customized jewelry and similar products through the Site in accordance with the available means which they selected when ordering. To this end, please refer to the [general conditions of sale].

Regarding the provision of goods manufactured according to your specifications, you acknowledge and agree that when you have accepted the ROCK CASTLE quotation, there can be no withdrawal, in accordance with Article 16(c) of European Directive 2011/83/EU of October 25, 2011 relative to consumer rights. 

Web site operation: Despite all the efforts undertaken by ROCK CASTLE to ensure the optimal operation of this Site, ROCK CASTLE can in no way guarantee its access, content, availability or good working order and cannot be held liable for any action or failure to act by other users or any interruption in the Site’s availability or failure in its operation, notably with respect to its security and this irrespective of the reason as the latter may be due notably to many factors that are beyond ROCK CASTLE’S control.

Furthermore, ROCK CASTLE reserves the right to make this Site unavailable, at any time and with no justification, whether temporarily or permanently.

In case of dispute relating to the electronic communications involved in the use of this Site (such as logging in to the Site, etc.) ROCK CASTLE’S technical data will have greater probative value.

Intellectual property rights. This Site and its content, including but not limited to the products (customized or not), texts, graphics, images, videos, sound, logos and icons, are protected by copyright and/or other intellectual property rights (trademarks, data bases, etc.) and may not be copied, reproduced, distributed, utilized, adapted and/or translated, in whole or in part, without ROCK CASTLE’S prior express consent. Any use that infringes these conditions is expressly forbidden.

Hyperlinks to third-party sites. Websites whose hyperlinks may be included on the Site are not controlled by ROCK CASTLE and ROCK CASTLE cannot be held liable for any illegal content that may appear on these web sites or for any hyperlinks that direct to other websites. Inclusion of a third-party hyperlink on this Site in no way implies any endorsement or guarantee of quality by ROCK CASTLE.

Right to privacy. The personal information you provide to ROCK CASTLE, notably when registering as a Site user, will not be sent to third parties for direct marketing purposes without your prior consent. This information is used solely in the context set forth in the Regulations regarding the protection of privacy rights. Moreover, this information is stored and processed on servers located in Europe, for which ROCK CASTLE ensures that access is secured in the best possible manner, both physically and technologically. We ask that you not use the ROCK CASTLE services and Site if you do not agree with the Regulations regarding the protection of privacy rights.

Applicable law and relevant jurisdictions. This Site, its operation and use are governed by Belgian law, with the exception of any regulations regarding conflicting laws. With the exception of any contrary and imperative legal provisions, the courts in Brussels are solely competent to rule on any dispute related to the access and/or use of this Site. Information about alternative means of dispute settlement may be obtained at

If you have any questions about these conditions of use or about the Regulations regarding the protection of privacy rights, please do not hesitate to contact ROCK CASTLE via e-mail at or at the following address: avenue des Aubépines 4 – 1640 Rhode-Saint-Genèse – Belgium.

Last updated: June 2017